Looks like I’m not the only one whose Intel iMac 27″ beautiful screen is discoloured and dirty, with dark patches, stripes and bands.
I think Steve’s video is worth transcribing because what he said certainly casts a shadow over Apple’s legendary customer service.
Hello everyone… Well, my name is Steven and I used to be a proud owner of an iMac 27″
A state of the art…. their flagship computer.
And basically after 90 days they invalidated my warranty and said that they’re not gonna fix it because it’s been used in a TOXIC ENVIRONMENT.
First of all, let me just take you on a journey… I’ll bring you over here…. to the environment that my iMac is used in.
Erm… let’s see, it’s almost like any normal person’s home office. maybe much smaller of course you know… but… well…
[Here he takes us on an impromptu tour of his humble, yet well kept, and might I say, well kitted… abode.
microwave, plasma TV… iPhone and docking station…. and…. heaven forbid, he even has a Cup Noodle in to cupoard!!!!
It is during this tour that he shows us his iMac.
My iMac… My iMac… let me show you my iMac. I think you can see fairly well on the right hand side of the screen: Marks running from top to bottom. That’s actually… those seem to be getting worse. But even on a greyish background you can still see it fairly clearly. Bring it in….
Argh!… look at a that man! It’s disgusting!
But, erm… Apple have turned around an’ said I’ve been using the Mac in a TOXIC ENVIRONMENT.
YEAH. MY HOME OFFICE. YEAH. MY BLOODY HOME OFFICE!
Yeah, it might be attached to my kitchen…
[He continues the tour]
Look, my computer’s running absolutely bloody fine but…
The screen is a complete mess!
And Apple have said, “Go get stuffed, you’ve got a dirty house you’ve got a toxic bloody environment.”
And I will not accept that.
They want me to pay four hundred and seventeen frigging pounds for a new screen!
What? Because of this toxic environment? This toxic environment?
Jeezus! There’s millions upon millions of people around the world who have an office just like this…
Probably guys…. probably guys who have even small offices than this… Jeezus!
[Back on the tour]
Well. I’m afraid it’s over… You know like Apple… You know like…
Your firm… Steve Jobs….Your representative called my home a toxic environment!
And you need to get that sorted!
If you’re treating customers like this after 90 days… after 90 days… not even a year…
You are BREAKING THE LAW, sir… You are BREAKING THE LAW…
And you are breaking the covenant with he customer.
And I’ll not take…. I’ll not take it!
I sincerely hope they see their stupidity and you get your problem sorted out as rapidly as I did.
I think I’m going to send this to The Register. They always seem to know what to do with material like this!
My iMac 27″ which has performed flawlessly since I acquired it in March of 2009, has started to develop dark patches here and there, across its once pristine façade. And this pisses me off, mightily.
It all started in summer of 2008 when my first iMac (the new Intel Aluminium 24″ iMac) started to develop dark stains on the screen…
Mac 24″ roasting with dark patches on screen (12th August, 2008)
There were various theories bandied about, such as overheating, condensation leading to mould, dust sucked into the system, etc… But my room is airconditioned and on the 9th floor of an apartment, above the majority of dust and grime. And although the room sometimes reached 35 degrees (right on the edge of operating spec) or so, there was never any condensation and I always used air conditioning when I with operating the computer.
Before discussing, let me fill you in on a little background with this post:
So you can see that I have a history of nasty screenage.
The effects are not so great that the screen is unusable, but in my experience these things never improve with age.
So, here we go again, it is with a sense of deja vu and disdain that I contact Apple this afternoon to see what can be done.
Here’s the money shot:
*edit* THIS WAS SHOT IN A PITCH BLACK ROOM, IT IS NOT A REFLECTION.