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Posts Tagged ‘bugs’

emusic download manager blues and repurchasing

July 24, 2011 5 comments

emusic is really starting to take the piss. Price hikes and monthly song quota cuts has already dented its once proud image as “iTunes’s younger, cooler brother.”

Now we have a site with buggy, sub standard download software and a policy which aims to make you repurchase tracks that have failed to download fully.

OK, so what happened?

I clicked on the download button, and the album started to download. (Much slower than it used to, I might add.) I then paused the download momentarily by accident (clicking the pause button).

When I clicked resume, it resumed from the next song! I now had two 30 second snippets. Nonplussed, I cancelled the download in the hope that I could restart it… Nope

Going back to the website, I found that there was no longer an option to complete your album… I’d have to pay the whole $6 to download the whole album again!

It’s a download site, for fuck’s sake and they’re charging me PER DOWNLOAD, when it’s THEIR SOFTWARE THAT’S BROKEN.

I really think that this time, I’m done with emusic.

For reference, here’s the mail I sent to their customer support… Not my most eloquent prose, I must admit.

"To whom it may concern"
I paused the download.... when I resumed, 
it tried to download the next track... 
I now have four half downloaded tracks....
I thought if I cancelled the downloads,
and reselected them manually I'd be ok...
but IT SAYS I ALREADY DOWNLOADED THE TRACKS.
With the OPTION OF REPURCHASING (WHAT THE F***?!)
ARE YOU KIDDING!
This is not good enough... You are not iTunes,
the only thing you have going for you is that
your prices are cheap... If you can't make a
system as painless as iTunes you will
go out of business.
Please let me redownload the songs which I paid
for but now don't have.
The album is
http://www.emusic.com/album/modwheelmood-Pearls-to-Pigs-MP3-Download/11475231.html

It says I have 7 tracks but I don't.
I'm getting sick of music's draconian "REPURCHASE"
policies requiring me to justify my existence
every time you have a bug in your software.
Yours, Disgruntled,

Craig Lloyd.
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Zend Server 4.0.6 + Framework 1.9 and PDO_MYSQL on Mac OS X always defaults to /temp/mysql.sock

December 8, 2009 Leave a comment

I always get an error like the one below when I first run Zend Server with a Zend Framework 1.9 app.

Fatal error: Uncaught exception ‘Zend_Db_Adapter_Exception’
with message ‘SQLSTATE[HY000] [2002] Can’t connect to local
MySQL server through socket ‘/tmp/mysql.sock’

Of course, recompiling PHP and so on might fix it, but I found, for time’s sake, it’s simpler to just to issue the command from the terminal. (You’ll need to be admin or know an admin’s password).

sudo ln -s /usr/local/zend/mysql/tmp/mysql.sock /tmp/mysql.sock

If you’re fed up of running this command every time you log in, just download Lingon and create a task that runs automatically on boot or login.

Firewire vs. USB

September 10, 2009 2 comments

The battle between Firewire (A.K.A. IEEE 1394, iLink) and USB rages on.

i switch

It’s well known that although USB 2.0 shows a higher speed on paper (480Mbps vs. 400Mbps) than Firewire, due to inefficiencies in USB protocol and the fact that USB requires the host to manage the transfer of data, Firewire is in actual fact faster on the whole.

The reason is cited as being not just the efficient, real-time, streaming oriented protocol but the Firewire controller itself, which manages much of the dirty work when it comes to data transfer, offloading the stress of controlling real-time, high speed data from the motherboard/CPU onto the device.

This offers two main benefits:

  1. The host CPU or controller has less work to do and can focus on other, more important stuff, meaning the attached host will feel more responsive and less stressed under heavy load.
  2. Because major data flow control is performed on the device itself, wasteful, detailed control data does not have to flow back and forth between the device and the host, leading to less wastage and latency.

…and two main drawbacks:

  1. The controller is relatively complex and thus expensive.
  2. The controller’s complexity can lead to difficult to diagnose compatibility issues.

Which leads to my main issue.

My Logitec MA-16FU2/WM external firewire and USB dvd burner regularly fails to mount disks on my Mac, while connected by Firewire but performs flawlessly with USB.

Basically, no disks inserted will mount at all under Snow Leopard.

Indeed “about this mac/more info…” shows no sign of any volume in this drive, whether it’s directly connected to the mini or via the firewire hub of the Princeton PHD-MM160IUH.

Moreover a second firewire / USB device will often fail to remount over firewire if I shut it down or disconnect it. Again, it works flawlessly over USB. Moreover, it even works with Firewire when connected to my Windows PC!

Go figure!

I’ve tried:

sudo kextunload
/System/Library/Extensions/IOFireWireFamily.kext/Contents/PlugIns/AppleFWOHCI.kext/

and:

sudo kextload /System/Library/Extensions/IOFireWireFamily.kext/Contents/PlugIns/AppleFWOHCI.kext/

but the external drives just shut down and restart, still without mounting the volumes.

No joy.

It’s really ironic that the Mac has worse support for firewire than Windows, especially since Apple were one of the founders of the specification.

basically, despite the ‘so-called’ superiority Firewire, I can only get my job done reliably with USB… sigh.

Apple Software Bugs Rise to New Heights : OS X iCal Truncating days off the end of month.

February 5, 2009 5 comments

I always thought that February was the shortest month of the year.

After all, ever since I could speak I’ve known the poem:

Thirty days has September, April, June and November.
All the rest have thirty one, except February,
which has 28 days clear and 29 days in a leap year.

If only Apple knew it, because apparently they think that January 2009 had only 24 days!

picture-3

 

This is OS X Leopard iCal, the one which dispensed with the the side drawer in favour of a crappy pop-up box for editing calendar entries.

Here Apple are trying to work their way into the enterprise as a viable Outlook alternative with better Exchange support for Mail.app etc. but I’m sorry, if this is the best they can do, I’m sticking with Outlook/Entourage.

Is there anyone else out there who’s found that their months have been truncated with the last week missing in Leopard’s joke of a calendar application?

Now I’m sorry, but this kind of quality beggars belief! Apple, WTF are you playing at? GET YOUR HOUSE IN ORDER.

Categories: Mac, Technology Tags: , , , , , , , ,

Mac OS X 10.5.6 Update Goes Smoothly

December 19, 2008 2 comments

The Register (http://www.theregister.co.uk) and other sites such as Macfixit, Mac in touch and others are showing a number of problems.

I’d like to report updating five systems without problem:

  • Mac Mini (Intel 1.83GHz Core 2 Duo) – Mac OS 10.5 Server – 10 client edition
    • Server version of Mac OS X
    • External Firewire storage
    • USB Memory Card Reader
    Combo Update without issue. ~ 10 minutes
     
  • iMac 24″ (Intel 2.4GHz Core 2 Duo)
    • Vista under Boot Camp
    • Various large video and graphical editing packages.
    • MS Office
    • Firewire 800 RAID storage
    • USB Card Reader
    • Firewire Scanner
    • Graphical Pen Tablet 
    Software Update (Delta) without issue. ~ 5 minutes
     
  • 12″ Powerbook (PPC 1.5GHz)
    • MS Office
    Software Update (Delta) without issue. ~ 15 minutes
     
  • Power Mac G4 Cube (PPC 1.4GHz) 
    • MS Office
    • Zend Studio for Eclipse
    • Entropy PHP on Apache Package
    • Scanner
    • Printer
    • Graphical Tablet
    Combo Update without issue. ~ 15 minutes
     
  • iMac 15″ (PPC 700MHz, dome shaped effort)
    • MS Office

Combo Update without issue. ~25 minutes

 

Of course I have yet to use the systems in anger, so I will report if I notice any further developments.
I’ve been especially hacked off at 10.5 server which dispite having some of the finest administrative tools in the business has so many bugs that I really can’t recommend it over a standard linux server unless your company really DOESN’T have any IT knowledgeable staff.
It is without doubt the buggiest ¥40,000 I’ve ever spent.
Here’s looking at 10.5.6 server… (sigh)…

Is Microsoft Office 2008 for the Mac just revenge for the travesty that is Quicktime for Windows?

October 8, 2008 Leave a comment

I’ve reported here on Office:Mac 2008 being the worst version of Office ever released for any platform. It’s buggy, runs slower than the previous version runs in emulation and it still lacks database software and is also missing Visual Basic, a key feature for any serious Excel user. In a word. Office:Mac 2008 is a lemon, and I want my money back.

But if you really, no, I mean REALLY want to talk about crap software produced by a world class company for another world class company’s operating system, then let’s not beat around the bush.

Quicktime for Windows is a dog. It’s an old dog, a mangy, old, lame dog which you just can’t seem to have put down despite serious, room filling flatulence.

It’s slow, buggy and is missing lots of features that many serious media users find indispensable.

Adrian Kingsley-Hughes blogging for ZD-Net has shown that Quicktime on his old 512MB RAM Mac Mini on OS X outperforms his 8GB Quad Core Vista system.

Ah, Vista, I hear you say. But before you click the reply button, he states that using VLC or a real media player blows the Mini to smithereens, so it is a Quicktime for Windows issue.

So I’d make that a 1-1 Apple-Microsoft draw.

Another stupid Office 2008 (Office:mac) Formatting Bug

September 22, 2008 Leave a comment

Check this one out. I’ve been using change tracking to make sure I know who’s doing what to which file.

I had some text in a small box at the top of the page and wanted to colour that box’s text in red to make it stand out.

A simple enough request, you’d think.

Unfortunately, change it to red and the Whole Flipping Document (TM) turns red!

I’ve found several bugs while in change tracking mode. It’s far easier to return to regular editing mode, make the changes and then come back. You’ll not have those changes recorded, but at least the changes will be applied properly.

Office 2008 really isn’t ready for prime time.