Looks like I’m not the only one whose Intel iMac 27″ beautiful screen is discoloured and dirty, with dark patches, stripes and bands.
I think Steve’s video is worth transcribing because what he said certainly casts a shadow over Apple’s legendary customer service.
Hello everyone… Well, my name is Steven and I used to be a proud owner of an iMac 27″
A state of the art…. their flagship computer.
And basically after 90 days they invalidated my warranty and said that they’re not gonna fix it because it’s been used in a TOXIC ENVIRONMENT.
First of all, let me just take you on a journey… I’ll bring you over here…. to the environment that my iMac is used in.
Erm… let’s see, it’s almost like any normal person’s home office. maybe much smaller of course you know… but… well…
[Here he takes us on an impromptu tour of his humble, yet well kept, and might I say, well kitted… abode.
microwave, plasma TV… iPhone and docking station…. and…. heaven forbid, he even has a Cup Noodle in to cupoard!!!!
It is during this tour that he shows us his iMac.
My iMac… My iMac… let me show you my iMac. I think you can see fairly well on the right hand side of the screen: Marks running from top to bottom. That’s actually… those seem to be getting worse. But even on a greyish background you can still see it fairly clearly. Bring it in….
Argh!… look at a that man! It’s disgusting!
But, erm… Apple have turned around an’ said I’ve been using the Mac in a TOXIC ENVIRONMENT.
YEAH. MY HOME OFFICE. YEAH. MY BLOODY HOME OFFICE!
Yeah, it might be attached to my kitchen…
[He continues the tour]
Look, my computer’s running absolutely bloody fine but…
The screen is a complete mess!
And Apple have said, “Go get stuffed, you’ve got a dirty house you’ve got a toxic bloody environment.”
And I will not accept that.
They want me to pay four hundred and seventeen frigging pounds for a new screen!
What? Because of this toxic environment? This toxic environment?
Jeezus! There’s millions upon millions of people around the world who have an office just like this…
Probably guys…. probably guys who have even small offices than this… Jeezus!
[Back on the tour]
Well. I’m afraid it’s over… You know like Apple… You know like…
Your firm… Steve Jobs….Your representative called my home a toxic environment!
And you need to get that sorted!
If you’re treating customers like this after 90 days… after 90 days… not even a year…
You are BREAKING THE LAW, sir… You are BREAKING THE LAW…
And you are breaking the covenant with he customer.
And I’ll not take…. I’ll not take it!
I sincerely hope they see their stupidity and you get your problem sorted out as rapidly as I did.
I think I’m going to send this to The Register. They always seem to know what to do with material like this!
Intel iMac 27″ developing dirty, dark spots and patches on the screen : The zombie problem that just won’t die!
Like one of those nightmare zombies that never stays dead, the dreaded screen dirty dark patch screen problem has recurred….
Started with this:
Admittedly, it did come back from repairs in record time.
But that was only the beginning, Since this battle for a replacment continued for over a year!!
Then, my new iMac 27″ started to develop dark patches on the screen too.
I’m running it in a cool, clean dry environment.
As usual, the discolouration appears to be behind the glass. Or even behind the pixels themselves, in the underlying lighting panel. So there’s no way it could be dirt from regular use.
This time, the discolouration looks somewhat like hand prints…
Or, forget trying to describe it. Let me show you some pics…
Photos taken with an old D70, so vignetting and sensor dirt is a little bit of a problem.
Please note, that these marks only appeared last week so I’ve upped the contrast of the pictures. But I can assure you that within a month they will be quite visible without tweakage.
Ignore the yellow piss-like tinge at the bottom of the screen, although it’s there, it’s hardly noticeable at honest contrasts.
Here is a closeup of the left hand side. Note that I had to intentionally blur the picture when taking it since the moire effect of the pixels made the final image unviewable. What a mess of dots and a fine patina of blobs! Yuck!
Now for the right hand side:
This looks a little bit like the heel of someone’s hand, perhaps…?!?
What more can I add?… This is my second iMac 27″ screen and my 7th (or 8th) iMac screen in total. Grrrr Arrgh! As the phrase goes.
Apple’s quality control has not improved over the last three years.
I’ll keep you posted.
My iMac 27″ came back from Apple after it developed dark patches on the screen and has had its screen repaired. It is now as good as new (well, technically better because I only actually bought a 24″ iMac, and this one was a replacement).
In any case, the machine is back and has been restored to its former glory.
My real worry is that, since it took 8 months for the patches manifest and suddenly, over the course of a month, spread to cover the whole screen, will I be in for another replacement in nine month’s time? I hope not because my guarantee runs out in March of 2011…. I think I’m going to have to get Apple Care, Again!
I’ve just been given a non functional iMac which wouldn’t switch on from a friend. It’s an iMac G5 17″ 1.6GHz first edition (Rev A) and on the assumption I could get it working, I offered her some free English lessons!
I opened her up and took a cursory look.
For those of you who have never owned a first ed. G5 iMac, they are a feat of user serviceable engineering. The interior design is as beautiful as the exterior, without a wire in sight.
Three screws and the back comes off, revealing a completely modular design. Practically every component is user serviceable and replaceable, which is a good thing since the Rev As were remarkably prone to failure, apparently!
The machine itself looked rather battered and yellowed with smoke (the previous user is a smoker) but was in really good condition considering its age, since she had thoughtfully opened it up once every few months to vacuum inside!
However, it just would not power up unless the power button was pressed repeatedly.
On plugging it in with the back off, the first of four status LEDs was on, showing a trickle current. But shorting out the power button connectors didn’t power it up like it should until a random number of presses.
Moreover, the machine would shut down the moment it was put to sleep.
After brief research, the main culprit appeared to be power supply, or more precisely a set of blown capacitors which came from a batch of fakes sold under a Japanese brand name to Dell, HP and Apple during 2004.
I pulled out the old soldering iron and replaced them with superior rated ones, one by one, testing in between.
All was hunky dory until I went to replace the final capacitor. In my excitement (!) , I forgot to discharge the power supply, got a spark when I touched it with the soldering iron, and all was over. The thing was dead.
I decided to give up on the repair and contacted Apple to see if they would sell me a new one. No dice. In Japan, Apple is not obliged to supply user replacement parts since consumer rights are non existent. Instead I would have to ship it to them, looked at, have random parts replaced, all at my expense. They warned me that the cost would be a minimum of 48,000 yen or about 500 dollars.
Pay that? Not on your nellie.
Instead, I ordered one from http://www.macproonline.com for $120+postage on Thursday night at 2am and it arrived at lunchtime on Monday.
A five minute swap later (details available on Aples’s G5 iMac support site) and the thing has worked perfectly since!
A little disappointing, but still cheap.
Apple Stuff is breaking down all around me!
Although I’m a sucker for their style, one can’t help but wonder if they’ve just lost the plot a little. Sure, I know that other stuff apparently breaks down, too. But well, let me just show you:
It seems to me that their recent drop in prices is made up for by an effectively mandatory Applecare subscription and a lot of extra worry and hassle.
Here’s my personal list of Apple Related Hassle
Mac Mini (PPC)
I recommended my good friend Brendan to move to Apple after having some bad experiences with an imported PC. After showing him my Mac Mini I used a work, he was convinced.
- We buy the thing, take it home and it fails to boot. Straight back to Apple.
Makes me look like a right chump.
White Macbook 1st Rev (Intel)
My cousin in law sees our Mac and I suggest she buy a MacBook, since they’re easy to use and not outrageously expensive, like the MacBook Pro. She buys one.
- Two weeks later, the pristine white case is a dirty shade of yellow around the hand rests: Straight back to Apple.
- The battery then fails to charge and warps slightly, affecting the keyboard: Straight back to Apple.
- A couple of months later, the thing starts beeping on start up and fails to boot. Memory failure; Straight back to Apple.
- Now, thirteen months after purchasing it, the DVD is unrecognised: Back to Apple for a quote: $600 replacement logic board: Fuck that for a game of soldiers.
Again, I feel like an idiot recommending stuff that breaks down.
Battery of Powerbook 12″ (PPC)
Tomoko’s PowerBook 12″ Final Revision (Arguably the finest Apple Notebook ever) had a battery recall. OK, so this is a Sony issue rather than an Apple issue, but still…
- We noticed that the battery lasted only 15 minutes to 30 minutes. Battery goes back to Apple.
- Replacement battery is broken after less than six months of really light use! Lasts 30 minutes: Cheers for replacing the broken battery with an inferior part!
iMac 24″ (Intel)
Next, my Colleague’s new 24″ iMac had to go back
- With a bang, smoke billows out the back one evening when he’s playing Flight Sim X on a Windows install. Overheaded, burnt component. Straight back to Apple.
Luckily for Apple, the dude (A complete Debian Linux nut) is in love with OS X and is willing to put up with loud bang and (potentially) toxic smoke cloud.
iMac 24″ (Intel)
My own iMac is so hot one cannot touch the Aluminium frame at the top left of the screen for prolonged periods.
- Horrific heat build up, to over 80 degrees inside
- Black circles appearing one by one on the screen in random places: Straight back to Apple.
- Aluminium keyboard, Left Shift key no longer works reliably, meaning all capitals have to be typed with right Shift key. Currently awaiting replacement.
They did replace the thing over a weekend and a complete replacement was back within 3 days.
Apple TV (intel)
My Apple TV has NOT been a model of reliability, despite being the modern equivalent of a “wireless.”
- Painful to pick up, it’s so hot. Can’t see it lasting long at that temperature.
- Leave it on for a week or two and it fails to respond, requiring a reset. Warranty period over: No going straight back to Apple for this one.
Luckily I bought this thing really cheap, so I don’t care. It plays my itunes over my hifi. That’s all I needed.
- Let’s not even start this one!
Now they just have style. It quite frankly pisses me off.
My iMac has come back from repairs in record time!
I called Apple on Wednesday and they sent a man around to pick it up on Thursday morning.
Unfortunately, no one was in so we asked him to come Saturday morning when one of us was guaranteed to be in. He came and picked up the computer on Saturday morning.
On Sunday, I checked the Applecare website to see if the thing had been received. It said, “Repaired – In transit”. I was expecting a week or two, at least, but the computer was back on my desk Monday morning!
Also, the screen has been repaired and is gloriously bright and clean. I’ll upload a photo as soon as available.
They get 9/10 for handling (the computer shouldn’t have gone wrong in the first case so I can’t give them a ten on principle).